The fundamental principles and challenges of service technicians
As a service contractor, small or large, competing in today’s challenging economic environment demands more emphasis on image and productivity than ever before. First impressions are always important in any business relationship, but as the economy has weeded out some weaker contractors, consumers and businesses have become more exposed to professional level contractors (and how they present themselves) via HGTV and other contractor-oriented shows. They expect technicians to present a professional image, including tools, trucks, and overall organization and appearance. Tool bag innovations contribute to this image presentation.
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