5 YEAR LIMITED WARRANTY
IF YOU PURCHASED FROM AMAZON, IT MUST BE FROM ONE OF THE BELOW NAMED AUTHORIZED VETO PRO PAC DEALERS OR YOUR WARRANTY WILL BE VOID.
Our warranty covers defects in materials and workmanship for a period of five (5) years after the date of original retail purchase and Veto Pro Pac’s obligation for this warranty is limited, at its option, to repairing or replacing defective merchandise. Damage due to wear and tear (which is not covered under our warranty) will be repaired at a reasonable charge to the customer at the customer’s request and approval. If approved for Veto Pro Pac’s ZERO DOWNTIME service you will be sent a loaner bag to use while your defective tool bag is being repaired or replaced. If approved for Veto Pro Pac’s Standard Warranty service, you will ship your bag to our facility at your cost for inspection, and we will repair or replace your bag as applicable. Please note that our warranty policy is not an insurance policy against theft.
Our warranty does not cover tears, punctures or rips caused by sharp items or by general misuse that, in each instance, in the determination of Veto Pro Pac, caused damage that, as evidenced by the pictures submitted at the time of a warranty claim, would not otherwise have occurred when the product is used for its intended purpose of storage and transportation of items used in the practice of a professional tradesperson.
Veto Pro Pac’s 5 year warranty extends to the ORIGINAL OWNER and is only offered on purchases made at AUTHORIZED DEALERS. If you are not sure if a dealer is authorized, check our dealer locator or call us at (203) 847-1443.
PLEASE NOTE: If you purchased a bag from an Amazon seller, you must list the seller’s name along with Amazon, in the following format: “Amazon – XYZ Seller.” If you do not include the name of the seller, your warranty coverage will not be approved. Your sales receipt must also show the name of the seller on Amazon. In addition, if you purchased a bag directly from Amazon, LLC or an Unauthorized Amazon Seller your warranty will be void. There are 5 Authorized Veto Pro Pac Sellers on Amazon US (Coastal Tool, A-1 Components, Ralph’s Industrial Electronics, Acme Tools, and Ace Electronics). If you purchased from 1 of those 5 on Amazon you will fully qualify for Veto Pro Pac’s warranty. Beesley’s and Epic Air are authorized Amazon dealers in the UK. Email us for authorized Amazon dealers in other countries.
For a list of AUTHORIZED Veto Pro Pac dealers, please click here https://vetopropac.com/authorized-dealers/
For a list of known UNAUTHORIZED Veto Pro Pac dealers (this list is not all-inclusive), please click here https://vetopropac.com/unauthorized-dealers/
IMPORTANT: DO NOT FILE A WARRANTY CLAIM HERE. If you would like to file a warranty claim, instead please fill out Veto Pro Pac’s Warranty Claim form at this link: https://vetopropac.com/warranty-claim.
Please complete this form to register your Veto Pro Pac tool bag.