Frequently Asked Questions
Q: What makes VETO bags better than other tool bags?
A: The design of our bags makes for superior tool organization and access. The vertically tiered pockets allow for immediate visual inventory and access to all your hand tools. Our 3mm polypropylene base keeps the bottom of our bags dry; the durable high denier polyester bag body fabric will protect for years from wear and tear. The hand contact with our bags is through a substantial ergonomic elastomer grip to help disperse the load and give quick one-hand contact for bag transportation. All the elements that go into making a superior tool bag are considered and evaluated through rigorous R&D; ongoing customer evaluation and feedback is an integral part of our product development process.
Q: What are VETO bags made of?
A: Our bags start with an injection molded 3mm polypropylene water-resistant base. The main body fabric is typically a PVC backed high denier/high density polyester (ranging from 600D – 1800D) often riveted to the polypropylene base. The vertically tiered pockets are made from similar fabrics & trims to accommodate the rigors of hand tool storage. Our larger bags include a rugged polypropylene handle with over-molded ergonomic grip providing a comfortable contact to your bag and tools. The rivets and snaps are a combination of steel and stainless steel and our die-cast zinc sliders & pulls are selected to match and exceed the day-to-day routine and abuse from the field.
Q: Which bag is right for me?
A: It depends on the type(s) of work you do and the types of tools you use. Most of our customers get multiple VETO bags to accommodate their job-specific tools.
Q: How long is your warranty?
A: VETO PRO PAC tool bags are built to stand up to the rigors of professional use. VETO PRO PAC warrants that its merchandise will be free from defects in material and workmanship for a period of five (5) years after retail purchase, exclusive of ordinary wear and tear. This warranty extends ONLY to the original owner and is only valid if your bag was purchased from an authorized Veto Pro Pac dealer. If you are not sure if a dealer is authorized, search our dealer locator or call us at 203-847-1443. The warranty does not cover damage resulting from abuse or neglect and our obligation for this warranty is limited, at our option, to repairing or replacing the merchandise.
Q: How do I file a warranty claim?
A: You should submit a warranty claim on our website by going under the Customer Service tab and clicking on Warranty Claim.
Q: Do the bags hold a cordless drill?
A: Yes, all our bags are capable of holding a cordless drill. That said, the Tech LC, Open Top tool bags and the Model XXL-F have storage areas which are designed to hold a cordless or other bulky items.
Q: Do the bags hold different meters?
A: Yes, all our bags are capable of holding different types of meters. In particular the Model Tech LC has large pockets which were specifically designed for butt sets and meters and we offer a meter bag (MB).
Q: Are your bags waterproof?
A: Not entirely. The injection molded base and PVC backed body fabric are water resistant and can stand up to the elements. However, water can seep in through the zippers and therefore we recommend that you cover your bag in heavy rain.
Q: How do I find a local dealer?
A: Please visit the dealer locator page on our website. This provides the most up to date list of our dealers in the US and internationally.
Q: Do I need to complete a warranty registration after I purchase a VETO bag?
A: Yes, it is very important to file a warranty registration after purchasing a Veto bag. Without a completed warranty registration, you will need to provide a copy of the original purchase receipt in order to file a warranty claim.
Q: Where are the bags made?
A: The majority of Veto Pro Pac bags are made in either China or Myanmar at top notch factories. When necessary we travel overseas to keep an eye on quality, make improvements to the existing bags, and work closely with our development staff to design new products. We are also working on further expanding our Made in the USA product line. All Veto Pro Pac products are designed by our team and manufactured to our rigid set of specifications. We have ongoing QC inspections to ensure that production meets our high quality standards wherever our products are manufactured.
Q: How do I check the status of my order?
A: If you need to check the status of an order, please complete an order status request and we will respond as soon as possible.
Q: Do you ship outside the USA?
A: We do not ship outside the USA when ordering from vetopropac.com. We have international distributors & dealers in many countries. A link to the list of our international distributors can be found at the bottom of our home page. Contact our international distributors by phone or email to locate individual dealers in your country.
Q. Do you sell extra shoulder straps?
A: Yes, we do sell extra shoulder straps.