All Other Countries Warranty Claim

ZERO DOWNTIME SERVICE (Proof of purchase required): If your claim is approved, Veto Pro Pac will ship you a loaner bag with a box and a pre-paid shipping label to send your damaged bag back to Veto Pro Pac. A sales receipt showing that you are the original owner is required to use this service. If you do not have a copy of your sales receipt (or did not submit one with a warranty registration), and you would like to use the Zero Downtime service, please contact the authorized dealer you purchased your bag from for a copy of your sales receipt. If you are not able to acquire a copy of your sales receipt all customers can still use Veto Pro Pac’s Standard Warranty Claim option. The Zero Downtime form has a section to upload your sales receipt and picture of your bag at the bottom of this form, which will appear only after you check off the box after step 1 indicating that you agree to the terms and conditions.

STANDARD SERVICE (No proof of purchase required): Once you submit your warranty claim. Veto Pro Pac will review the pictures and, if your warranty is approved, you will receive an email with the warranty claim number and the shipping address to send your Veto Pro Pac for repair. If your bag is not approved for warranty you will receive an email letting you know your bag is not covered by the warranty. Please note if you choose the standard warranty option you will be responsible for shipping the bag to Veto Pro Pac and the shipping is not reimbursable by Veto Pro Pac.

ALL OTHER COUNTRIES Warranty Claim

Step 1 - Choose Which Warranty Service You Would Like to Use

Agree to Terms & Conditions of Zero Downtime Warranty Service - REQUIRED
With Veto Pro Pac's Zero Downtime Warranty Service you will be sent a loaner bag along with a pre-paid shipping label to send your damaged bag to our repair facility. It is your responsibility to send your damaged bag to our repair facility within 5 business days of receiving your loaner bag. If you fail to send the damaged bag to our facility, we will assume you would like to keep both bags (the loaner/replacement and your damaged bag) and you will be you will be responsible for the full retail cost of the loaner bag. You may also be denied warranty coverage in the future. Please click below to accept the terms and conditions of our Zero Downtime Warranty.

Step 2 - Enter Your Contact Information



THE PRESENCE OF THE FOLLOWING LANGUAGE DOES NOT INDICATE THAT YOU MADE AN ERROR. IT IS JUST TO REMIND YOU TO DOUBLE CHECK YOUR EMAIL BEFORE CONFIRMING YOUR SUBMISSION. Please provide your correct email, e.g. yourname@domain.com or yourname@domain.org. If not provided correct email, then we’ll not be able to communicate with you. PLEASE DO NOT USE AN EMAIL ADDRESS THAT IS SHARED WITH SOMEONE ELSE. IF YOU USE A SHARED EMAIL ADDRESS, YOUR WARRANTY REGISTRATION MAY GO TO THE INDIVIDUAL WITH WHOM YOU SHARE THE EMAIL ADDRESS AND NOT TO YOU.






Step 3 - Enter Your Shipping Address





NOTE ABOUT "STATE" FIELD, if the address autocomplete does not fill in the "State" field, first try clicking inside that box and see if it fills with the correct information. If it does not, and there is information you feel needs to be entered, you can then enter it, and if no information is relevant for that field, please enter a dash ("-") in the "State" field.

Step 4 - Enter Warranty Claim Information




PLEASE NOTE: YOUR RECEIPT MUST INCLUDE THE NAME OF THE SELLER AND THE SELLER MUST BE AN AUTHORIZED VETO PRO PAC SELLER. IF YOUR RECEIPT DOES NOT INCLUDE THE NAME OF THE SELLER, YOUR WARRANTY COVERAGE WILL NOT BE APPROVED. 



Step 5 - Upload Picture(s) Of The Problem - Required
Please upload required pictures below.




Warranty Registration
Step 6 - Upload Copy of Sales Receipt - REQUIRED
PLEASE NOTE: DO NOT CHECK THIS BOX UNLESS YOU ARE SURE THAT YOU SEPARATELY COMPLETED A WARRANTY REGISTRATION ON OUR WEBSITE FOR THIS BAG AND INCLUDED YOUR RECEIPT WITH THE REGISTRATION.  IF UNSURE, YOU MUST SUBMIT YOUR RECEIPT WITH THIS CLAIM. OTHERWISE, YOUR CLAIM WILL NOT BE APPROVED.

YOUR RECEIPT MUST SHOW YOUR NAME, ADDRESS, THE PURCHASE PRICE, PURCHASE DATE AND SELLER, OR YOUR CLAIM WILL NOT BE APPROVED

Contact Information